Help and support
Have a question or a problem? Read the common answers or write to us. Help is available to everyone without a supporter membership.
Send an inquiry
No account needed. We will save your inquiry and email you a private tracking link.
Before you get started
Does the finder need an account?
No. They scan the QR, open the recovery page and send a message without registering.
What information can a finder see?
Your email stays hidden. Your settings control your display name, phone and WhatsApp visibility. Sharing your phone or WhatsApp is optional.
Is the service free?
Yes. Creating, downloading and printing QR codes, messaging and core recovery features stay free. Optional support unlocks extra customization when membership conditions are met.
How do I print a tag?
Create an account, open My Identity and choose label printing. Print or save as PDF in your browser. Test scanning one actual-size label before printing in bulk.